Refund Policy
A legal disclaimer
At EGShop, customer satisfaction is very important to us. We stand by the quality of our K-beauty products and want you to feel confident in your purchase. Please read our refund and return policy below.
Refund Policy - the basics
Due to the nature of cosmetic and skincare products, we do not accept returns unless the item is damaged, defective, or incorrect upon arrival. To be eligible for a return in such cases:
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The request must be made within 7 days of receiving the item
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The product must be unopened, unused, and in its original packaging
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Proof of purchase and a clear photo of the issue must be provided
Refunds
Once we review and approve your return request:
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We will notify you by email regarding the status of your refund
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If approved, the refund will be processed to your original payment method within 5–10 business days
Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.